How do I gain access to the password protected areas?

To get access to the videos and image archives you need to apply for a password and register a few details with us so we know who is viewing the resources within this site, some of which are of a senstive nature. It's completely free and without commitment. Register here.
What are the optimal settings to view this website?

The following are guidelines (not requirements) you may want to follow for optimum viewing:
  • Operating system: Windows XP
  • Browser: Microsoft Internet Explorer 6.x/7.x
  • Ensure that both Java and Javascript are turned on.
  • Resolution: At least 1024 X 768 to ensure you can view the full width of our website in your browser window.
  • Ensure you have the necessary software to play the different media types. These can be downloaded for free here
Why has the video format changed from Real Player to Flash Player?

When first launched audio and video on its website, 'streaming' technology was fairly new and, at the time, RealPlayer was predominantly used.

Since that time, the Flash format has become more popular and the number of applications using Flash has increased. As a result, you and other users have asked that we consider supporting other software and we decided Flash would be the best format to use.
What can I do if my password doesn't allow me to access resources in a particular area?

If you believe you should have access to an area that at present you don't, feel free to email us explaining your circumstances.
Do I have to pay to download the Flash Player?

No. Flash Player can be downloaded free from the Macromedia site by clicking on the icon below
Download Flash Player
My video and audio does not play smoothly

There are many reasons why this might occur.

Your bandwidth may be being used by another application (or another computer, if your connection is via a home/office network). Your viewing experience will be affected if our servers are unable to deliver data to your computer quickly enough because of network congestion on your connection.

Downloading large files or using peer-to-peer applications while watching video, for example, may prevent you from being able to receive enough data to maintain a constant video stream.

If you do not believe your connection is being used by other applications or other people, we would recommend you follow this link to Flash support pages for more advice.
Where can I test my Flash Player to make sure it's working correctly? provide online testing for the Flash Player at their web players testing site here.
Can I download a video to listen to later?

Unfortunately, it is not possible to download or save any videos to your computer as this would make it easier for people to use our work without our permission. If you'd like to use anything on our website, please email us.
If your question isn't covered here, please feel free to email us directly.